Data protection rights and compliance information
Last Updated: October 14, 2026
While our primary operations are based in Australia, we recognize and respect the data protection rights of individuals in the European Union under the General Data Protection Regulation (GDPR). This page outlines how we handle personal data in accordance with GDPR principles.
We process personal data under the following legal bases:
If you are located in the European Union, you have the following rights regarding your personal data:
You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you.
You may request correction of inaccurate or incomplete personal information we maintain about you.
You have the right to request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent.
You may request restriction of processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your data protection rights have been violated.
Personal data collected through our website is processed and stored in Australia. If data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
For questions regarding data protection or to exercise your GDPR rights, you may contact our data protection representative at:
Email: [email protected]
Address: 47 Henderson Road, Clayton South VIC 3169, Australia
To exercise any of your GDPR rights, please submit a written request to the contact information provided above. We will respond to your request within one month of receipt. In certain circumstances, this period may be extended by two additional months where necessary, taking into account the complexity and number of requests.
To protect your privacy and security, we may require verification of your identity before processing requests related to your personal data. This may include requesting additional identification documents to confirm you are the individual to whom the personal data relates.