Privacy Policy

Last Updated: October 14, 2026

Introduction

This Privacy Policy describes how birch-owl.com collects, uses, stores, and protects personal information provided through our website and service booking system. We are committed to protecting the privacy and security of personal data in accordance with applicable Australian privacy legislation including the Privacy Act 1988.

Information We Collect

When you use our website or request automotive services, we may collect the following categories of information:

• Personal identification information including full name and email address
• Vehicle information such as make, model, year, and registration details
• Service history and maintenance records related to work performed on your vehicle
• Communication records including email correspondence and service enquiries
• Technical data such as IP address, browser type, and website usage patterns collected through cookies

How We Use Your Information

Personal information collected is used for the following purposes:

• Processing and confirming service booking requests
• Communicating service recommendations, appointment reminders, and vehicle maintenance updates
• Maintaining service records and vehicle maintenance history
• Improving website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Responding to enquiries and providing customer support

Data Storage and Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Data is stored on secure servers with restricted access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through our website.

Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. Information may be shared only in the following circumstances:

• With service providers who assist in website operations, provided they agree to maintain confidentiality
• When required by law, court order, or legal process
• To protect our rights, property, or safety, or that of our customers or others

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records may be maintained for extended periods to provide continuous vehicle maintenance history.

Your Privacy Rights

Under Australian privacy law, you have rights regarding your personal information including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to object to certain processing of your personal information
• The right to lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage reviewing privacy policies of any external sites you visit.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website following policy changes constitutes acceptance of the revised policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Address: 47 Henderson Road, Clayton South VIC 3169, Australia